​​​General Condition of Use and Personal Data

Prior definition:

Customer: any professional or individual capable of acting within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Website which is the subject of these general Terms and Conditions.

Prestations and Services:  www.laboratoires-kol.com  provides customers with :
All elements composing the information present on the Website, including texts - photos - videos. 
​Customer information:
Referred to hereinafter as "Information(s)", which correspond to all Personal Data that may be held by  www.laboratoires-kol.com  for the management of your account, customer relationship management and for analysis and statistical purposes.
​User:  Internet user connecting to and using the above-mentioned Website.
​Personal Data:  "Information which allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies" ( Article 4 of Law n° 78-17 of January 6th 1978).

The terms " Personal Data ", " Data Subject ", " Sub-processor " and " Sensitive Data " have the meaning defined by the General Data Protection Regulation (GDPR: n° 2016-679)

1. Website Presentation.

Under the terms of Article 6 of Law n° 2004-575 of June 21st 2004 on confidence in the digital economy, users of the  www.laboratoires-kol.com website are informed of the identity of the various parties involved in its creation and follow-up:

​Property:   SAS Laboratoires Kôl, located at 22 allée Alan Turing 6300 Clermont-Ferrand. 
Company registered under number 882 021 199 in the Clermont-Ferrand Trade and Companies Register.
​Publishing Director:  Sophie Momège
Contact :  contact@laboratoires-kol.com :
Design :  ComGax Communication Agency
Production and Hosting:  OSSFACTORY
Data Protection Officer:  contact@laboratoires-kol.com

2. General Terms and Conditions of Use of the Website and Services.

The Website is an intellectual work protected by the provisions of the French Intellectual Property Code and International Regulations. The Customer may not under any circumstances reuse, transfer or exploit for his own account all or part of the elements or works on the Website.

By using the www.laboratoires-kol.com  website, you agree to be fully bound by the General Terms and Conditions of Use described below. These conditions of use may be modified or supplemented at any time, and users of the www.laboratoires-kol.com , website are therefore advised to consult them regularly. This website is normally accessible to users at any moment.www.laboratoires-kol.com  est mis à jour régulièrement. De la même façon, les mentions légales peuvent être modifiées à tout moment : elles s’imposent néanmoins à l’utilisateur qui est invité à s’y référer le plus souvent possible afin d’en prendre connaissance.

3. Contracting limitations on Technical Data.

The Web Site cannot be held responsible for any material damage arising from use of the site. In addition, the user of the site undertakes to access the site using recent, virus-free equipment and with a last-generation, up-to-date browser. The Website  www.laboratoires-kol.com  is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The aim is to provide a service that ensures the best possible level of accessibility. The Hosting Company guarantees continuity of service 24/7, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure, or if the Prestations and Services generate traffic deemed to be abnormal.

www.laboratoires-kol.com  and the hosting company cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines or computer and telephone equipment, notably due to network congestion preventing access to the server.

4. Intellectual Property and Copyrights.

www.laboratoires-kol.com  is the owner of the Intellectual Property Rights and holds the rights of use on all the elements accessible on the Website, including text, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorization of:  www.laboratoires-kol.com 

Any unauthorized use of the site or of any of the elements it contains will be considered as an act of copyright infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.

5. Liability Limitations.

www.laboratoires-kol.com  acts as the Website's Editor. https://www.laboratoires-kol.com/ is responsible for the quality and accuracy of the Content it publishes. 
www.laboratoires-kol.com  cannot be held liable for any direct or indirect damage caused to the user's equipment when accessing the www.laboratoires-kol.com  website and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

www.laboratoires-kol.com  cannot be held liable for any indirect damage (such as loss of business or loss of opportunity) resulting from use of thewww.laboratoires-kol.com  website.  Des espaces interactifs (possibilité de poser des questions dans l’espace contact) sont à la disposition des utilisateurs. www.laboratoires-kol.com  
Interactive areas (possibility of asking questions in the contact area) are available to users. https://www.laboratoires-kol.com/ reserves the right to delete, without prior notification, any content posted in this area which contravenes legislation applicable in France, in particular provisions relating to Data Protection. 

Where applicable www.laboratoires-kol.com  also reserves the right to hold the user civilly and/or criminally liable, particularly in the case of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photos, etc.).

6. Personal Data Management.

The Customer is informed of the regulations concerning Marketing Communication, the Law of June 21st 2014 for Confidence in the Digital Economy, the Data Protection Law of August 06th 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

6.1 Personal Data Officers

For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the party responsible for processing Personal Data is: Laboratoires Kôl (www.laboratoires-kol.com  est représenté par Sophie Momège, son représentant légal. 

En tant que responsable du traitement des données qu’il collecte, www.laboratoires-kol.com  is committed to complying with the legislation in application. In particular, it is the Customer's responsibility to establish the purposes of its Data Processing, to provide its prospects and customers with full information on the processing of their Personal Data, once their consent has been obtained, and to maintain an accurate data processing register. 

Wheneverwww.laboratoires-kol.com  processes Personal Data, www.laboratoires-kol.com  takes all measures to ensure that the Personal Data is accurate and relevant to the purposes for whichwww.laboratoires-kol.com  processes it.

6.2  Data Collection Purposes

www.laboratoires-kol.com  may collect and process some or all of these data:

    • to enable browsing on the Website and the management and tracking of services ordered by the user: Website connection and user data, invoicing, order history, etc.

    • to enable us to respond to a request for information or contact initiated by the user..

    • to prevent and prevent computer fraud (spamming, hacking, etc.): hardware used for browsing, IP address, password (hashed), etc.

    • to improve navigation on the website: connection and usage data

    • to conduct optional satisfaction surveys on https://www.laboratoires-kol.com/ e-mail address

    • to carry out communication campaigns (sms, e-mail): telephone number, e-mail address.

    www.laboratoires-kol.com  does not sell your personal data, which is used solely for statistical and analysis purposes.

6.3 Right of Access, Correction and Opposition

In compliance with current European Regulations, Users of https://www.laboratoires-kol.com/ have the following rights:

    • Right of access (Article 15 RGPD) and correction (Article 16 RGPD), updating, completeness of Users' Data Right to block or erase Users' Personal Data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited;

    • Right to withdraw consent at any time (article 13-2c RGPD);

    • Right to limit the processing of Users' Data (Article 18 RGPD);

    • Right to object to the processing of Users' Data (Article 21 RGPD);

    • Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD);

    • droit de définir le sort des données des Utilisateurs après leur mort et de choisir à qui www.laboratoires-kol.com devra communiquer (ou non) ses données à un tiers qu’ils aura préalablement désigné

Once www.laboratoires-kol.com  becomes aware of a User's death, and in the absence of any instructions from the User,www.laboratoires-kol.com  undertakes to destroy the User's Personal Data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation. 

If the User wishes to know how www.laboratoires-kol.com  utilise ses Données Personnelles, demander à les rectifier ou s’oppose à leur traitement, l’Utilisateur peut contacter www.laboratoires-kol.com par écrit à l’adresse suivante :

Laboratoires KÔL -  
22 allée Alan Turing 63000 Clermont-Ferrand

In this case, the User must indicate the Personal Data that he/she would like www.laboratoires-kol.com  to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).

Requests for the removal of Personal Data will be subject to the obligations imposed onwww.laboratoires-kol.com  by law, in particular as regards the retention or archiving of documents. Finally, www.laboratoires-kol.com  peuvent déposer une réclamation auprès des autorités de contrôle, et notamment de la CNIL (https://www.cnil.fr/fr/plaintes).

6.4 Personal Data Confidentiality

www.laboratoires-kol.com  prohibits itself from Processing, Hosting or Transferring Information collected on its Customers to a country located outside the European Union or recognized as "non-adequate" by the European Commission without informing the Customer in advance. For all that, https://www.laboratoires-kol.com/ remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).

www.laboratoires-kol.com  undertakes to take all necessary precautions to preserve the security of the Information, and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer's Personal Data is brought to the attention ofwww.laboratoires-kol.com , , the latter must inform the Customer as soon as possible and inform him of the corrective measures taken. 
Please note that,  www.laboratoires-kol.com  does not collect " Sensitive Data ".

The Personal Data of the User may be processed bywww.laboratoires-kol.com subsidiaries and subcontractors ("Service Providers"), exclusively in order to achieve the purposes of the present policy. Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons likely to have access towww.laboratoires-kol.com  User Personal Data are mainly our Customer Service Agents

7. Incident Report

Regardless of our efforts, no method of transmission via Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to providing our customers with full information on all matters relating to the security of their accounts, and to providing them with all the information they need to help them meet their own regulatory reporting obligations.

No Personal User Data on the www.laboratoires-kol.com  website is published without the user's consent, nor is it exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of www.laboratoires-kol.com  and its rights would allow the transmission of the mentioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data towards the user of the www.laboratoires-kol.com  website.


To ensure Personal Data and Personal Health Data Security and Confidentiality,  www.laboratoires-kol.com  uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, www.laboratoires-kol.com takes all reasonable steps to protect it against loss, misuse, unauthorized access, disclosure, alteration or destruction.

8. Hypertext links, Cookies and Internet tags

The website www.laboratoires-kol.com  contains a number of hyperlinks to other sites, set up with the authorization ofwww.laboratoires-kol.com 
However, www.laboratoires-kol.com  is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect. Unless you decide to disable cookies, you accept that the website may use them. 
You may deactivate these cookies at any time, free of charge, using the deactivation options provided below, although this may reduce or prevent access to all or part of the Services offered by the site.

8.1. « C​OOKIES »

"Cookies" are small data files sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone) (hereinafter referred to as "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies are not likely to damage the User's terminal.

www.laboratoires-kol.com  may process information concerning the User's visit to the Website, such as pages consulted and searches carried out. This information enables  www.laboratoires-kol.com  o improve the content of the Website and the User's experience of its navigation.

As Cookies facilitate browsing and/or the provision of services offered by the Website, Users may configure their browsers to allow them to decide whether or not to accept them, so that Cookies are stored in the terminal or, on the contrary, are rejected, either systematically or depending on the sender. Users may also configure their browsers to accept or reject Cookies from time to time, before a Cookie is stored on their terminal. www.laboratoires-kol.com  informs Users that, in this case, not all functions of their browser may be available.

If Users refuse to accept cookies on their terminal or browser, or if they delete cookies stored on their terminal or browser, Users are informed that their browsing and experience on the Website may be limited. This may also be the case whenwww.laboratoires-kol.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to Internet.

Where applicable, www.laboratoires-kol.com  declines all responsibility for the consequences linked to the degraded operation of the Website and any services offered by  www.laboratoires-kol.com ,resulting from (i) the refusal of Cookies by the User (ii) the impossibility forwww.laboratoires-kol.com to record or consult the Cookies necessary for their operation due to the User's choice. To manage Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will indicate how the User can modify his or her wishes with regard to Cookies.

At any time, Users may choose to express and modify their wishes with regard to Cookies. www.laboratoires-kol.com  may also call upon the services of external service providers to help it collect and process the information described in this section.

 Finally, by clicking on the icons dedicated to the Linkedin Social Network and appearing on thewww.laboratoires-kol.com website or in its mobile application, and if Users have accepted the deposit of cookies by continuing their browsing on thewww.laboratoires-kol.com , Linkedin peut également déposer des cookies sur vos terminaux (ordinateur, tablette, téléphone portable). Ces types de cookies ne sont déposés sur vos terminaux qu’à condition que vous y consentiez, en continuant votre navigation sur le Site Internet ou l’application mobile de www.laboratoires-kol.com. À tout moment, l’Utilisateur peut néanmoins revenir sur son consentement à ce que www.laboratoires-kol.com depositing this type of cookie at any time.


www.laboratoires-kol.com  may occasionally employ web tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them via a specialist web analytics partner who may be located (and therefore store related information, including the User's IP address) in a foreign country. These tags are placed both in online advertisements enabling visitors to access the Website, and on the various pages of the Website.

This technology enables  www.laboratoires-kol.com to evaluate visitors' responses to the Website and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of the Website.

The External Service Provider may collect information about visitors to the Website and other Internet sites using these tags, compile reports on Website activity for www.laboratoires-kol.com , and provide other services relating to the use of the Website and the Internet.

9. Applicable Law and Jurisdiction

Any legal dispute arising from the use of the www.laboratoires-kol.com website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Clermont-Ferrand.

Version updated on December 4th, 2020